Last Updated: February 2025

1. Introduction

Hotech Nepal (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of our users, customers, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our hotel and restaurant management software and services.

2. Information We Collect

We collect the following types of information:

2.1 Personal Information

• Name, email address, phone number, and business details when registering for our services.
• Billing details, including billing address and transaction information.

2.2 Business & Operational Data

• Hotel and restaurant data entered into our system, including customer reservations, employee records, and inventory details.

2.3 Technical & Usage Data

• IP addresses, browser type, device information, and activity logs when using our software or website.

3. How We Use Your Information

We use collected data to:

• Provide, maintain, and improve our software services.
• Process payments and manage customer accounts.
• Respond to inquiries and offer customer support.
• Ensure security, prevent fraud, and comply with legal obligations.

4. Data Sharing & Disclosure

We do not sell or rent your data. However, we may share information with:

• Service Providers: Third-party vendors assisting in hosting, payment processing, or analytics.
• Legal Authorities: If required to comply with applicable laws or enforce our policies.

5. Data Security

We implement industry-standard security measures to protect user data. However, no system is entirely secure, and users must also take precautions to safeguard their accounts.

6. User Rights & Choices

Depending on applicable laws, users may:

• Request access to their personal data.
• Request corrections or deletion of their data.
• Opt-out of marketing communications.

7. Data Retention

We retain user data as long as necessary for operational, legal, and compliance purposes.

8. International Data Transfers

As our services may be accessed globally, user data may be processed outside Nepal, subject to applicable data protection laws.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Users will be notified of any significant changes.

10. Contact Us

For any questions regarding this Privacy Policy, contact us at:

Hotech Nepal Pvt. Ltd.
Gokarneshwor -8, Nepal 44600
Email: info@hotechnepal.com
Phone: 9808295351